COMPLIANT SECTION
Grievance Redressal: In the unlikely event that you are not satisfied with our services, you can register your grievance for redressal of concern.
| Level 1
Customers may register their complaint through any of the following channels:
|
|||||||||
| Level 2
If the customer does not receive any response within 15 days or is dissatisfied with the resolution, he/she may contact the officer below: Ms. Jessica Messy DM – CRM Department Plot No.-492, 2nd Floor, B-Wing, Udyog Vihar Phase-3, Gurugram, Haryana-122016 Contact: 9599065300 E-Mail Id: Jessica.Messy@satinhousingfinance.com Resolution Time: 8 days |
|||||||||
| Level 3
If complaint is not resolved within 23 days or is dissatisfied with the with the resolution, He/She may Contact the Grievance Redressal Officer as below: Ms. Komal Sharma Grievance Redressal Officer Plot No.-492, 2nd Floor, B-Wing, Udyog Vihar Phase-3, Gurugram, Haryana-122016 Contact: 9311709223 E-Mail Id: gro@satinhousingfinance.com Resolution Time: 7 days |
|||||||||
| Level 4
Escalation to National Housing Bank: In case you do not receive response from the Company within a period of one month or your complaint has not been resolved to your satisfaction, you may approach to the National Housing Bank (NHB) under whose jurisdiction our company is registered. Address: National Housing Bank, Complaint Redressal Cell, India Habitat Centre, Core 5A, 3rd Floor, Lodhi Road, New Delhi-110003 Contact: 011-24649031-35 E-mail: crcell@nhb.org.in Further, NHB has launched Grievance Registration & Information Database System (GRIDS) to facilitate complaint lodging and its status tracking by the complainants lodged with NHB against Housing Finance Companies. Any Customer can type on the Internet Browser grids.nhbonline.org.in to lodge the complaint. |
|||||||||
